Dental Care
If you require dental care, please contact your local dentist. Alternatively, the Hampshire Healthcare Centre Dental Services provides a walk in service for all patients, whether you are registered there or not. Their telephone number is 01256 477 720. They are open from 8am to 8pm, Monday to Sunday. Outside these hours you can get emergency dental advice from 0845 0508345.
Routine Appointments
Please call at reception, or telephone, during surgery hours only. As Monday is the busiest day of the week, please avoid telephoning then for non-urgent appointments. It is usually much easier to telephone the surgery in the afternoon.
Please make it clear if your problem requires urgent attention. If you are acutely ill you will always be seen that day, but not necessarily by your usual doctor.
For routine matters please arrange to see your usual doctor, who will know your medical history. Try to make follow-up appointments well in advance.
If you come into the surgery you will receive the benefit of all our facilities and professional staff. If this is not possible, contact Reception and one of our doctors will visit you at home.
Home Visits
If you are too ill to come to the surgery, you will be seen at home. If possible please try to ring before 10:30am. We ask you to come to the surgery if this is at all possible. Emergency calls will, of course, be attended to at any time.
Sickness Certificates
You do not require a doctors sick note for any illness lasting seven days or less. Your employer may, however, require you to complete a self-certification form (SC1) which is available from your employer. For any illness lasting longer than seven days you will need to see your doctor for them to issue a sick note (F.med3). Self certification forms for the self-employed are available at the surgery.
Please note: we do not accept requests for sick certificates by phone. You may request a sick certificate Here, or by coming into the surgery and completing a form at reception, or by faxing the request to us (see Contact Us for our fax number).
If you wish to enquire about a sick certificate you have already requested, please telephone the surgery between 11am and 12 midday, Monday to Friday.
Facilities For The Disabled
The surgery fully complies with the requirements of the Disability Discrimination Act and patients with disabilities have equal access to our services and facilities.
When The Surgery Is Closed
If you need a doctor urgently, telephone the surgery for instructions and one of our doctors or our Out of Hours Service HantsDoc will assist you. This may be a mobile phone so you should allow some time for the doctor to answer. If you require a visit during weekends or public holidays please telephone between 9:00am and 10:00am whenever possible as this helps the HantsDoc doctors to plan their rounds. Please do not telephone the on-call doctor about non-urgent matters.
Telephoning the surgery
Our telephones are staffed by reception from 8:30am to 6:00pm Monday to Friday. If you wish to speak to someone other than Reception, they will put you through. Calls to the Practice outside these hours will be handled by our automated telephone night service which will advise you who to call in the event that you require assistance.
Reception
Our Practice Manager, Operations Manager and receptionists are here to help you. They answer the telephone, staff the reception desk and try to keep the practice running smoothly. Any comments on the practice are welcome and may be made either verbally, in writing to the Practice Manager, or by e-mail to enquiries@gilliesandoverbridge.co.uk
Baby Changing And Feeding
We provide baby changing and feeding facilities in the male and female patient toilets.
Repeat Prescriptions
If your doctor has authorised you to receive repeat prescriptions, you may make a request Here. You may also either post your request, fax it to us, or bring your repeat prescription side-slip into the surgery.
Requests received before 10:30am, that are authorised, will be ready for collection two working days later. If you have arranged to collect your prescription from the surgery, it will be available after 10:30am. If you select a pharmacy you may need to confirm with them what time they will collect it.
Please note that weekends and public holidays are not counted as working days.
If you have a query regarding a repeat prescription you have already requested, please telephone the surgery between 11am and 12 midday, Monday to Friday, when we will be happy to help you.
Prescription prepayment and exemption forms are available at the surgery.
Blood Tests, X Rays And Other Test Results
Please telephone the surgery for results between 12 midday and 2pm, Monday to Friday.
Referrals - Choice & Booking
Please note that under the NHS’s ‘Choice & Booking’ scheme, there are a number of hospitals which have been listed for you to choose from should your doctor consider it necessary for you to be seen in hospital. Your doctor will discuss this with you should it be necessary.
Practice Area
Our Practice area may expand and contract periodically to reflect the pressure on our list size. Please contact Reception for the current areas from which we are accepting patients. If you move, please let us know your new address and telephone number.
New Patient Checks
All newly registered patients will be offered an appointment to discuss general health with the nurse and/or doctor within 28 days of registering. We strongly urge you to make an appointment to allow us to get to know you.
Parking
There is extensive parking available at the front of the Gillies Health Centre.
Non-NHS Services
We will provide medical reports and carry out examinations for you or for insurance companies, building societies and employers. For this and other work which is not provided by the NHS we have to make a charge. Our scales are in accordance with BMA recommended rates and can be seen at reception. Please ask how much the fee will be when making the request.
Confidentiality
All consultations between you and your health professional will be treated with strict confidentiality and all our staff are bound to obey rules of confidentiality.
Complaints
We continually strive to provide the best health care possible to all our patients. However, occasionally patients may have comments, suggestions, or complaints which they wish to bring to the attention of the practice. In that event, please contact the Practice Manager at the Gillies Health Centre, either by e-mail or by telephone and he will pursue your concerns in accordance with the Practice complaints procedure. Copies of our Complaints Procedure are available from reception.
Data Protection Act
All data stored on our computers is covered by the Data Protection Act and, as part of this practice's contribution to medical research, we provide completely anonymised patient level treatment information to reputable third party organisations. No individual is ever identified from the information and we all stand to benefit from this work as potential patients. If you would like more information please contact the Practice Manager.
Freedom Of Information Act
Our Freedom of Information Act Publication Scheme is available at Reception.
