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How to Contact Us

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Please Remember

We do not accept enquiries regarding your health via email or fax. If you need to enquire about health matters you should make an appointment to see, or speak to, a GP or Nurse.

You can book appointments either using our on-line booking system, or by telephoning reception.

Telephoning the surgery

Our telephone number is 01256 479 747 (this is shown at the top of every page on our web site)

Our telephones are staffed by reception from 8:30am to 6:00pm Monday to Friday. Monday is our busiest day. It is usually much easier to telephone the surgery in the afternoon.

If you wish to speak to someone other than Reception, they will put you through.

Calls to the Practice when we are closed will be handled by our automated telephone service which will advise you who to call if you require assistance.

Other ways to contact the surgery

Visiting the surgery

View map showing our location

Parking

There is a free car park at the front of the Gillies Health Centre.

Contacting the community teams

If you need to contact a Community Nurse, or a Health Visitor, you should use the following numbers:

Useful telephone numbers & websites

Contact information for other useful services (e.g. help for carers, basic rights & entitlements, daily living & practical help) can be found here.

Complaints

The aim of the Practice is to provide the best possible service to all patients at all times. If you feel that your needs are not being met, or you are concern about the service you have received from the doctors or any member of staff working in this Practice, please speak or write to the Practice Manager using the details above. You can also email the Practice Manager, Mr Des McCarthy. Further information can be found in our complaints leaflet.

if you would prefer not to raise the matter with him, you may complain to NHS England. In that event, you should contact:

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 2233.
Email: england.contactus@nhs.net

Alternatively, Healthwatch Hampshire offers a free, independent and confidential service in respect of making a complaint about the NHS in Hampshire. This service can be accessed at any Citizens Advice Bureau office in Hampshire, or by telephoning 01962 440262 to request advocacy support.