How to Contact Us
Please Note
We do not accept enquiries regarding your health via email or fax. If you need to enquire about health matters you should make an appointment to see, or speak to, a GP or Nurse.
You can book appointments either using our on-line booking system, or by telephoning reception.
Telephoning the surgery
Our telephone number is 01256 479 747 (this is shown at the top of every page on our web site)
Our telephones are staffed by reception from 8:30am to 6:00pm Monday to Friday. Monday is our busiest day. It is usually much easier to telephone the surgery in the afternoon.
If you wish to speak to someone other than Reception, they will put you through.
Calls to the Practice when we are closed will be handled by our automated telephone service which will advise you who to call if you require assistance.
Other ways to contact the surgery
- By email: enquiries@gilliesandoverbridge.co.uk
- By fax: 01256 320 627
- By post:
The Gillies Health Centre
Sullivan Road
Brighton Hill
Basingstoke
Hampshire
RG22 4EH
Visiting the surgery
Parking
There is a free car park at the front of the Gillies Health Centre.
Contacting the community teams
If you need to contact a Community Nurse, or a Health Visitor, you should use the following numbers:
- District Nursing team: 01256 350 311
- Health Visitors: 01256 320 567
Useful telephone numbers & websites
Contact information for other useful services (e.g. help for carers, basic rights & entitlements, daily living & practical help) can be found here.
Complaints
The aim of the Practice is to provide the best possible service to all patients at all times. If you feel that your needs are not being met, or you are concern about the service you have received from the doctors or any member of staff working in this Practice, please speak or write to the Practice Manager using the details above. You can also email the Practice Manager, Mr Des McCarthy.
If you would prefer, you may complain to the Hampshire Primary Care Trust. In that event, you should contact:
NHS Hampshire
Omega House
112 Southampton Road
Eastleigh
SO50 5PB
Tel: 02380 627600.
Alternatively, you may use the Independent Complaints Advocacy Service on 01256 463758 or 0845 6008 616 to assist you with your complaint.
