Saturday 4th September 2010
Appointments Online
We are launching a new, free, service for all our patients who are aged over 16. This allows you to both book, and cancel, routine appointments with your GP.
How do I sign up?
If you have booked an appointment recently, you may have already received a letter from us inviting you to use this service.
...I have received a letter
Select Appointments Online from the menu on the left and login with the information provided.
I have not received a letter
You will need to contact us and let us know that you wish to sign up for appointments online.
We will then send you a letter with details you will need to use the service, or if you come into the surgery our receptionist can give you the information you need straight away.
Who can I book/cancel an appointment with?
We are offering online booking for routine appointments with your own GP. For all other types of appointment you will need to either telephone, or come into the surgery.
How far ahead can I book/cancel an appointment?
You can book appointments between two days and 1 month ahead. If you need to book an appointment sooner, or with someone other than your own GP, you will need to telephone the surgery.
Can anyone else see or change my appointments?
No. Your login details allow only you to view your appointments, along with any other appointments that are presently free, and available for booking.
Please Note: appointments booked using your login will be for you. If you are booking an appointment for someone else, you will need to log in using their details.
Only you, (or under certain circumstances, one of our practice staff), can cancel an appointment made by you.
Cancelling an Appointment
If you have already signed up for Appointments Online, you can cancel an appointment with your GP at Appointments Online.
If you have not yet signed up for Appointments Online, or your appointment is within the next two days, or you have an appointment with someone other than your GP, you can let us know that you need to cancel your appointment here or by telephoning the surgery.
Letting us know you are unable to attend means we can make the appointment available for another patient.
