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Missed Appointments

in September

9886 appointments were booked.

556 failed to turn up

approx. 93 hours of lost appointments


ways to cancel an appointment

This week (27th - 31st Oct.)

Dr Carnegy is on leave all week

Dr Jaff is on leave all week

Dr Longley is on leave all week

Cancelling appointments

If you need to cancel an appointment you can now tell us by text message: send your name, date of birth, and the date & time of your appointment to 07542 817 772.

Appointments Online

Booking appointments online can sometimes be easier than using the telephone, and you can do it at any time of the day or night, whatever suits you.

If you haven't already done so, Sign up here. All sign-ups are reviewed during working hours, before being activated. Once activated we will send you login details and instructions.

Alternatively, ask at reception, or when you telephone us, and we will send you login details and instructions.

Keeping our records up to date

If you move, or change any of your details (such as telephone number, email address), please let us know.

You do not need to make an appointment to do this, just fill in a form (available at reception) and hand it to the receptionist.

Patient Survey Report

The Gillies Patient Participation Group (GPPG), in partnership with the Practice, has conducted a number of surveys during the last few years. The most recent survey was completed in December 2013 (Read the results). All surveys can be found here.

Whooping Cough

Due to the increased risk of Whooping Cough The Department of Health is advising that we vaccinate all women between 28 and 38 weeks pregnant against Whooping Cough (Pertussis) to protect their babies.

If you are unclear about what to do to help protect your baby, you should contact your midwife, or the Practice.

We have a Q & A factsheet to help you, and more information can be found on NHS Choices.

Please Remember

We do not accept enquiries regarding your health via email or fax. If you need to enquire about health matters you should make an appointment to see, or speak to, a GP or Nurse.

Online Access

NHS England require that we inform patients of our intent to provide, or availability of, online information for patients.

Our statement, which we will keep updated, can be found here.